Privacy Policy

We may collect information such as:

• Your name.
• Your phone number.
• Your delivery address.
• Products and order details.
• Messages and support requests.
• Website usage information collected through analytics and session tools.

Customer information may be used to:

• Confirm and process orders.
• Arrange delivery through courier partners.
• Provide product and customer support.
• Process mobile-banking payments and refunds.
• Prevent fraudulent or incorrect orders.
• Improve the website and shopping experience.
• Send product updates, offers, or promotional messages where appropriate.

We may share necessary customer information with trusted service providers, including courier companies, hosting services, analytics providers, and payment services, only when required to operate the store or fulfil an order.

Handpicked does not sell customer personal information to unrelated third parties.

Our website uses services including Google Analytics and Microsoft Clarity to understand visits, page usage, clicks, scrolling, device information, and general website performance.

These services may use cookies or similar technologies. Customers can control cookies through their browser settings.

We may contact customers about new arrivals, offers, or other Handpicked updates. Customers may ask us to stop promotional communication at any time by messaging us.

Important order, payment, delivery, refund, or support messages may still be sent when necessary.

We take reasonable steps to protect customer information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers may contact us to request a correction or deletion of personal information, subject to any information we reasonably need to retain for order, accounting, fraud-prevention, or legal purposes.