Returns, Exchanges & Refunds

Customers are requested to inspect the order in the presence of the delivery rider whenever the courier permits it.

Any visible problem should be reported to Handpicked immediately when receiving the product. Please contact us before using, washing, or altering the item.

Returns or exchanges may be accepted when:

• The wrong product was delivered.
• The product arrived damaged or defective.
• The delivered size does not match the confirmed order.
• A beauty product was already damaged, defective, expired, leaking, or unusable when received.

Clothing and accessories must remain unused and unwashed. Original tags and packaging are preferred but are not mandatory when a valid product problem is reported immediately upon delivery.

Beauty products may only be returned after opening when the customer discovers that the product was already damaged or defective.

• Handpicked will cover the applicable return delivery charge when the product is damaged, defective, incorrect, or the delivered size does not match the confirmed order.
• When the customer changes their mind without a product fault, the customer must pay the return delivery charge.

Customers are encouraged to ask for size guidance before ordering. An exchange may be accepted when the delivered size is incorrect or when our team has approved the exchange request.

Product availability may affect whether an exchange can be completed. If a replacement is unavailable, we will discuss an appropriate alternative or refund.

Approved refunds are normally processed within 1–3 business days. The time required for the amount to appear may depend on the selected mobile-banking or payment service.

Refunds are made only after the return has been approved and, when applicable, the returned product has been received or inspected.

An order may be cancelled before dispatch. Once an order has been handed to the courier, cancellation may no longer be possible and return-delivery charges may apply.